Privacy Policy
Introduction
Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal data in accordance with our website.
When we say ‘personal data’ we mean identifiable information about you, like your name, email, address, telephone number, bank account details, payment information, support queries, community comments and so on. If you can’t be identified (for example, when personal data has been aggregated and anonymised) then this policy doesn’t apply.
If we make any significant changes to this policy, we will inform you of it immediately. This will usually be done via email.
Last updated: 03 March 2021
Who are ‘we’?
When we refer to ‘we’ (or ‘our’ or ‘us’), that means NyouLearning. Our headquarters are in South Africa, but our online platform is accessible all over the world. Address details for NyouLearning’s offices are available on our Contact page.
We provide an easy-to-use Learning Management System. At its core, NyouLearning is a platform where you can host your own courses or enrol in courses from us or other providers. If you want to find out more about what we do, see our About page.
How we collect your data
When you visit our websites or use our services, we collect personal data. The ways we collect it can be broadly categorised into the following:
Information you provide to us directly: When you visit or use some parts of our websites and/or services we might ask you to provide personal data to us. For example, we collect your information when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, use the live chat feature or enter information on our site. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our websites or services.
Information we collect automatically: We collect some information about you automatically when you visit our websites or use our services, like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you’re using our websites and services so that we can continue to provide the best experience possible (e.g., by personalising the content you see).
Some of this information is collected using cookies and similar tracking technologies.
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. If you turn cookies off, some features will be disabled. However, you will still be able to place orders.
Information we get from third parties: The majority of information we collect, we collect directly from you. Sometimes we might collect personal data about you from other sources, such as publicly available materials or trusted third parties like our marketing and research partners. We use this information to supplement the personal data we already hold about you, in order to better inform, personalise and improve our services, and to validate the personal data you provide.
Where we collect personal data, we’ll only process it:
- To perform a contract with you, or;
- Where we have legitimate interests to process the personal data and they’re not overridden by your rights, or;
- In accordance with a legal obligation, or;
- Where we have your consent.
We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
Like cookies, if we don’t collect your personal data, we may be unable to provide you with all our services, and some functions and features on our websites may not be available to you.
How we use your data
First and foremost, we use your personal data to operate our websites and provide you with any services you’ve requested, and to manage our relationship with you. We also use your personal data for other purposes, which may include the following:
To communicate with you. This may include:
providing you with information you’ve requested from us (like training or education materials) or information we are required to send to you
- Operational communications, like changes to our websites and services, security updates, or assistance with using our websites and services;
- Marketing communications (about NyouLearning or another product or service we think you might be interested in) in accordance with your marketing preferences;
- Asking you for feedback or to take part in any research we are conducting (which we may engage a third party to assist with).
To support you: This may include assisting with the resolution of technical support issues or other issues relating to the websites or services, whether by email, live chat support or otherwise.
To enhance our website and services and develop new ones: For example, by tracking and monitoring your use of our website and services so we can keep improving, or by carrying out technical analysis of our website and services so that we can optimise your user experience and provide you with more efficient tools.
To protect: So that we can detect and prevent any fraudulent or malicious activity, and make sure that everyone is using our websites and services fairly.
To market to you: In addition to sending you marketing communications, we may also use your personal data to display targeted advertising to you online – through our own websites and services or through third party websites and their platforms.
To analyse, aggregate and report: We may use the personal data we collect about you and other users of our websites and services (whether obtained directly or from third parties) to produce aggregated and anonymised analytics and reports, which we may share publicly or with third parties.
How we we can share your data
There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:
- Third party service providers and partners who assist and enable us to use the personal data to, for example, support delivery of or provide functionality on the website or services, or to market or promote our goods and services to you;
- Regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure;
- An actual or potential buyer (and its agents and advisors) in connection with an actual or proposed purchase, merger or acquisition of any part of our business;
- Other people where we have your consent.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Security
Security is a priority for us when it comes to your personal data. We’re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens.
To learn more about phishing scams and malicious software, which can put your information at risk, and for information on how to protect yourself from them, check out our free course on Internet Security.
Retention
The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).
We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised.
Your rights
It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the newsletters and/or marketing communication, or send us an email at info@nyoulearning.com.
You also have rights to:
- Know what personal data we hold about you, and to make sure it’s correct and up to date;
- Request a copy of your personal data, or ask us to restrict processing your personal data or delete it;
- Object to our continued processing of your personal data.
If you’re not happy with how we are processing your personal data, please let us know by getting in touch from the Contact page. We will review and investigate your complaint, and try to get back to you within a reasonable time frame. You can also complain to your local data protection authority. They will be able to advise you how to submit a complaint.
How to contact us
We’re always keen to hear from you. If you’re curious about what personal data we hold about you or you have a question or feedback for us on this policy, our website or services, please get in touch.
As a e-learning company, we prefer to communicate with you by email – this ensures that you’re put in contact with the right person when they are available.
Contact us from the NyouLearning Contact page.
Modern Slavery Policy
When we refer to ‘we’ (or ‘our’ or ‘us’), that means NyouLearning.
NyouLearning is committed to limiting the risk of modern slavery occurring within its own business or through any other business relationship.
The policy applies to all persons working for or on behalf of us, in any capacity, including founders, employees, contractors, consultants and any other third-party representative.
NyouLearning expects all who have, or seek to have, a business relationship with us to familiarise themselves with this policy and to act in a way that is consistent with its values.
We will only do business with organisations who fully comply with this policy, or those who are taking verifiable steps towards compliance.
This policy will be used to underpin and inform any statement on slavery and human trafficking that the Company is required to produce further to the transparency in supply chain requirements of Section 54 of the Modern Slavery Act 2015 (MSA).
How to contact us
Modern slavery can take many forms; it is a complex and multi-faceted problem. The Modern Slavery Act (MSA) 2015 covers four key criminal activities:
- Slavery: where ownership is exercised over an individual;
- Servitude: involves the obligation to provide service imposed by coercion;
- Forced and compulsory labour: all work or service, not voluntarily performed, which is obtained from an individual under the threat of force or penalty;
- Human trafficking: involves arranging or facilitating the travel of another with a view to exploiting them.
Other forms of modern slavery, which will not be tolerated but are not specifically referenced in the MSA, include, but are not limited to:
- Child labour: whilst not always illegal in the jurisdiction in which it takes places, child labour involves the employment of children that is exploitative or is likely to be hazardous to or interfere with a child’s education, health (including mental health), physical wellbeing or social development.
- All forms of modern slavery have in common, the deprivation of a person’s liberty by another in order to exploit them for commercial or personal gain and amount to a violation of an individual’s fundamental human rights.
How NyouLearning puts this policy into practice
To underpin the commitments laid out in this policy, NyouLearning aims to implement the following measures each and every day of operation.
- The Company will conduct risk assessments to determine which parts of the business are most at risk from modern slavery so efforts can be focused on the areas that are most ‘at risk’;
- Where appropriate, as informed by the risk assessment, we will engage directly with new suppliers in respect of the Anti-Slavery Policy in order to gain a proper understanding of the measures they have in place to ensure that modern slavery is not occurring within their own businesses;
- Our contractual documentation will incorporate specific prohibition against slavery or servitude, the use of forced, compulsory or trafficked labour, and the use of child labour in line with this policy;
- We also make provision for our contracted suppliers to hold their own suppliers to the same standards. We also reserve the right to terminate any contractual arrangement if there is breach of this policy.
Who is responsible?
The CEO will have the primary day-to-day responsibility for the implementation of this policy, monitoring its use and ensuring that the appropriate processes and control systems are in place, and amended as appropriate, to ensure it can operate effectively.
Breaches of this policy
The breach of this policy by any employee of NyouLearning may lead to disciplinary action being taken. Serious breaches may be regarded as gross misconduct and can lead to immediate dismissal.
All colleagues will be expected to co-operate to the fullest extent possible in any investigation into suspected breaches of this policy or any related processes or procedures.
If any part of this policy is unclear, please contact us from our Contact page.
Payment Terms and Conditions
Description of services
NyouLearning is a business in the Education Sector that provides a learning management system where individuals, academies or companies can host their online course. These courses are made available on the platform at the owner’s discretion. NyouLearning also produces e-learning material of its own, which is also available on the website.
Return and refunds policy
The provision of goods and services by NyouLearning is subject to availability. In cases of unavailability, NyouLearning will refund the client in full within 30 days. If a learner is unhappy with one of the courses and its offerings, they may appeal the purchase by contacting info@nyoulearning.com.
Customer privacy policy
NyouLearning shall take all reasonable steps to protect the personal information of users. Please read over our Privacy Policy to see how we do so.
Payment options
Payment may be made via Visa and MasterCard.
Card acquisition and security
Card transactions will be processed for NyouLearning via PayFast who are the approved payment gateway for all South African Acquiring Banks. Payfast secures everything within a robust PCI DSS Level 1 environment, and have dedicated resources equipped to fight online fraud and to keep both buyers and sellers safe from abuse. Users may go to www.payfast.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by NyouLearning separately from card details which are entered by the client on PayFast’s secure site. For more detail on PayFast refer to www.payfast.co.za.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Responsibility
NyouLearning takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and NyouLearning chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Variation
NyouLearning may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by COMPETITIVE EDGE-SKILLS DEVELOPMENT SOLUTIONS CC, a private company based in South Africa trading as NyouLearning and with registration number 2001/ 083114/23 and 1 director.
NyouLearning contact details
Nyou Learning is physically located at 11 Hammandshand Road, Stellenbosch University, Stellenbosch, 7599. Please contact us via info@nyoulearning.com or through our Contact page if you have any queries regarding our payment policy.
